FASTCarhire Review

Overall Rating

I am writing to let you all know how very disappointed I am with the service I received from both FastCarHire and Dollar Thrifty. After making the booking I called Dollar to confirm and was told no booking was showing in there system! I then contacted FastCarHire customer care and was sent a email telling me the booking had been confirmed. After being reassured by FastCarHire email we continued with our travel plans. We arrived at Weese Airport and had been told someone from Dollar would meet us at the Airport but after 20 mins no one arrived, I then called the Dollar and gave them the booking number and name and again they told me they had no booking, at this point I had the worst feeling in the pit of my stomach and the holiday had not even started, the Dollar person said they would send someone in 15mins and take a look at the paperwork, we waited and waited but no one arrived, we then decided to ask for help at the information desk in the Airport, thankfully the lady was very helpful she contacted Dollar and was told the same NO Booking in the system but asked if she could Fax the voucher to have a look at, after 20mins someone from Dollar called back to the Information desk at Weese Airport to say they had found the booking but due to paper work not accompanying the Vehicle they had no booking record at the pickup point. We waited another 20 mins before the driver appeared and we were taken to a Petrol Station! Looking for the Dollar office I realised that the place of Business was inside the Garage, a young Girl around late teens early 20s appeared to do the paper work but seemed very unsure what needed filled out and kept leaving and coming back, finally after nearly 2hrs we where given the keys to the vehicle only to find out it was for the 8 seater Van outside!! This was MUCH bigger than the VW Touran that we where expecting but even worse was the disappointment when we saw the poor condition of the Van nearly 80000km the Van had two areas of visible damage on the sides, was covered in small dents and had very worn seats in the front. The Van also had a mechanical issue with what sounded like a failing wheel or drive shaft bearing which made a loud whining noise which got worse with speed, because the vehicle was much bigger than anticipated the amount of fuel used was far greater than expected. During our holiday we used the Van much less than we would have due to the large cumbersome size which was hard to use in the narrow streets, the constant whining noise from the Van and high fuel consumption.
You would have thought after all this that when we returned the Van to the Garage that the person representing Dollar would have been sympathetic about our ordeal and the condition of the Van, but they did no more than a shrug of the shoulders and gave me the Bill then told me that my family would have to get a taxi back to the Airport as they were short staffed. At this point I was ready to punch someone and told them I was going to drive the Van to the Airport and leave it in the car park for them to collect, when they saw I was serious they said someone could drive us if we waited 10mins, someone did eventually take us to the airport. I just want to say again how massively disappointed I am both with Dollar and FastCarHire. As it stands we would never book with FASTCARHIRE again.