Pixmania www.pixmania.com Review

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Pixmania www.pixmania.com go to www.pixmania.co.uk
2.2 stars
Average rating for this product is: 2.2 out of 5

From 19 ratings and 1081 reviews

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ChingYee's Review of Pixmania www.pixmania.com

14th Oct 2009

Overall Rating

1 stars
  • Value for money
    2 stars
  • Delivery
    A few weeks late
  • Quality of website
    1 stars
  • Goods purchased & cost
    £117
  • Customer Service
    1 stars

I ordered a samsung printer on 26th September 2009, when I ordered on that day, the printer was in stock shown on their site, so I proceeded... To find out a week after it was out of stock! To which I was told to wait a week, then I decided to cancel the order, on 2nd October 2009, I was told an "email" was to be sent to their head office for the refund to proceed, great I thought! I waited... On 12th October 2009, they decided to post out the printer when they finally had stock to which I said I wanted a refund and NOT the printer delivered! I guess they'd hoped I'd accept it after waiting so long, did they think I would wait THAT long?! I rang up again today 14th October 2009 to chase up my refund and was told "oh, another email has been sent to the head office as the first one wasn't processed!" WHY??? I asked and a reply of "I do not know" and "It could be that the warehouse had it ready and packed up already" okay.. Then why on earth was it not posted out a week at least ago?!!

So, NOW, I have to wait another week or so, for their "head office" to proceed a refund, that is IF they read the emails! We don't have a direct number, nor any contact details directly to them! Their "help desk" don't seem to be able to do anything other than a email to their "head office"

So, how do we complain? well, we simply CAN'T!

oh and Value for money? Yes, but for a different price to pay! TIME!

NEVER AGAIN!

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Members' Comments onChingYee's Review

  • Pixmania Rank: Lieutenant-Colonel on 15th Oct 2009

    Hello,

    Thank you for your refund.

    I am very sorry if the item you ordered is out of stock.

    A refund doesn't take longer than 24 hours if the item hasn't been sent out.

    Please contact me on mediator_uk@pixmania.com and I will look into this asap.

    Best regards,

    Kate
    Pixmania

  • joe949 on 23rd Oct 2009

    I found this review very helpful because...I ordered a camcorder £225.30
    which was out of stockordered 25/09/2009 waited until yesterday 22/10/2009 and cancelled the order. Our bank statement came yesterday and found that Pixmania had taken the money on the 25/09/09. I had a e-mail to say order was cancelled and headquarters had been informed and I would get a e-mail shortly confirming refund. I paid via Barclay card hopefully they will help.