Guest's Review of Barclays Bank
13th Oct 2009
Overall Rating
- Customer Service
- Ease of use
I've been a Barclays account holder since the age of 12. I was pretty shocked to see all the negative reviews here, but then realised that every bank has a poor review here.
For the record, for anyone who's interested in a positive review, I have never had a bad experience with Barclays. They do everything immediately, everyone at the local branch is knowledgeable and fast-working.
Even though they outsource their call centres, everyone I have ever spoken to displayed a perfectly sufficient command of the English language. I have cancelled my card about 10 times in the past, in fact I do it regularly just to avoid fraud. Never had any problems. Their online banking is good, they have these new PINsentry things that must do some sort of logarithm calculation with your card when you enter your PIN, making banking with them online feel far safer.
I have once been charged £22 for going over my overdraft limit, a practice which I believe is still illegal, but other than that I am extremely satisfied.
I don't know what other people are talking about in regard to getting through the helpline. I get through in about 3 rings...30 seconds...every time I call. You want to talk about ridiculous wait times, call BT!!! Hours and hours.
PS. I really hope people don't this is a paid-for-review. I just honestly couldn't ask for much more from my bank, it's better than my mum's Abbey National, or my Dad's HSBC. I really can't believe I could be bothered to type so much for my bank.
PPS. I've been frauded a few times and, once nudging the Barclays people along by warning them I'll close my account if they don't expedite; they tend to bend over backwards to protect me.
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