Guest's Review of Kia Sorento 2.5 CRDi XS
13th Oct 2009
Overall Rating
- Value for money
- Length of ownership3 years
- Performance
- Reliability
- Year Manufactured2006
- Doors5
- Practicality
I've had my sorento for 3 years and 3 days before the warranty ran out the gearbox went. 2 teeth sheared off. Took it into dealers on the Saturday (warranty ran out on the Monday) showed them the problem and the service guy said to come back next week as the guy I needed wasn't in. Went back on the Tuesday to see the 'right' guy and he said it's too late, the warranty ran out last night. Even though the Saturday man remembered seeing me they refused to acknowledge that I had reported it to them before the warranty ran out. I wrote to Kia customer service weeks ago and have yet to receive either acknowledgement or any communication from them. I've really enjoyed the Sorento but the customer service is attrocious. This is my second Kia but I wouldn't touch them with a bargepole now.
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