The Car Shop www.carshop.co.uk Review

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2.5 stars
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Guest's Review of The Car Shop www.carshop.co.uk Car Dealers

13th Oct 2009

Overall Rating

1 stars
  • Value for money
    3 stars
  • Customer service
    1 stars

I went to visit the Carshop in Cardiff to view a couple of their second hand cars. The vehicles were pretty decent and the prices fair. You should really carefully inspect the vehicle as most are simply washed and stuck out on the forecourt with no proper inspection, but most seemed to be as described.

The worse thing about the Carshop was the salespeople. They are incredibly pushy, intrusive, aggressive and to my mind downright rude. They are incredibly forceful in getting you to put a deposit down there and then and the sales manager is just plain obnoxious. The tactics they used were like something out of a 1980s boiler room movie and they clearly don't value the relationship with the client at all.

All they care about is trying to get you to put a deposit down. God forbid you actually want to think about the purchase or compare their stocck to another dealer.

Despite being fairly keen on one of their vehicles I would never buy anything from the Carshop in Cardiff, nor recommend them to anyone, simply because of the awful, obnoxious people there.

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Members' Comments onGuest's Review

  • carshopcardiff Rank: Corporal on 14th Oct 2009

    Thank you for taking the time to post your comments on this website. I am sorry that you did not have a good experience whilst visiting our showroom. The Carshop is dedicated to providing an excellent level of service and we appreciate any feedback whether positive or negative, to enable us not only to improve the quality of our service but to put into place any new procedures that will be beneficial to our customers. I would be grateful if you could contact me on rachel.payne@carshop.co.uk so that I can discuss this further with you.