Clydesdale Bank Business Bank Account Review

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0.6 stars
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Guest's Review of Clydesdale Bank Business Bank Account

13th Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Banked with company
    1 year and over
  • Customer service
    1 stars

I am at my absolute wits end with this particular branch, in Clydebank, everything is stacked against the small business, just recently my bank manager decided to give me a bank loan to combine my two loans and overdraught, fine if I had asked for one, but I had not, only found out when I enquired what the two hundred pound debit was for, and was told it was a set up fee for my loan, what loan I asked, I was then told that a girl who has since returned to Canada (Lisa) had set it up,shocking, when I asked for help in times of dire need, (small haulage company) none was offered, I managed by my own efforts to survive and now that I am on the way back up I find I am trapped, they (Jim Stewart) has put a stop on my account while, he says he waits for the credit people to respond, but is happily taking £25 a day off of my account, This is the third time, possibly fourth, he has done this (daily charges)instead of giving me an overdraught for a decent amount of time, it only lasts a few months then when I eventually get a hold of him, and say weeks in advance that it is approaching renewal time,please lets not go through the charges senario, all he says is I shall have to wait for the credit people to approve, and not to worry as he is keeping an eye on things, what I am now waiting for is an amount that is less than was origionally offered as a loan, my overdraught was up nearer £10,000 and was meant to reduce to £6,000, I have approached the complaints people (Paul)and the fact that he helped himself to my cash by way of a set up fee fell on deaf ears, they did say let him see what he can come up with, so far nothing but empty excuses, this man is destroying an faith I used to have in the Clydesdale, (Customer for longer than I can remember)Also when I asked If I could come in and meet with him to discuss what was happening, he said no we dont meet customers, its all done over the phone, there appears to be no control, mismanagement would be a better word for it, I really could cry.

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