Mothercare Store Card Review

Watch this item
0.5 stars
Average rating for this product is: 0.5 out of 5

From 0 ratings and 2 reviews

Thumb down 0% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Guest's Review of Mothercare Store Card

12th Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Ease Of Making A Payment
    1 stars
  • Card Benefits
    Non
  • Customer Service
    1 stars

Mothercard Are Absolutely Chronically Bad. I have actually thrown my phone across the room in frustration when trying to make a payment! I can't ever get hold of an actual human being.

I was put through to an automated service that told me my details were wrong (they weren't), I typed them in again and again until it finally accepted them and then it just cut off. Started again, cut off again. Started again, automatic voice asked me if I wanted to speak to an advisor, if so press one, so I did and was cut off again. I ended up with a £12 charge for a late payment because I couldn't get through to them.

This has happened every time I have tried to make a payment over the phone, every month. I tried to make an online payment, but couldn't register as it said my details were wrong (again, they weren't). Yet if you're a day or so late with payment they ring you up to 5 times a day, every day, for payment.

Most recently they said I couldn't use my card as they didn't have any of my details, but they had been sending statements to my address with my account details on them!! They said they would let me know when they had my details, and requested I went to my local Mothercare and fill in the application form all over again. I did, and had no response from Mothercard (Santander). I went back to my local Mothercare and the only way I could find out if it was working again (because, of course, I could not get through to a human on the helpline) was to buy something to see if it was working again!!!

I am paying off my balance asap. Save yourself from high blood pressure.

Do. Not. Get. This. Card.

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

Guest's review has yet to be rated - Be the first!

How helpful did you find this review?