Maplin Electronics www.maplin.co.uk Review

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2.1 stars
Average rating for this product is: 2.1 out of 5

From 12 ratings and 25 reviews

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Guest's Review of Maplin Electronics www.maplin.co.uk

12th Oct 2009

Overall Rating

1 stars
  • Value for money
    3 stars
  • Delivery
    On time
  • Quality of website
    3 stars
  • Goods purchased & cost
    Laser, cost £180
  • Customer Service
    1 stars

I have been using Maplin since the 1980's. I used to get good customer service, but recently they have gone downhill.

I brought a laser from one of the stores, on inspecting it at home it looked in used condition and had a hand written label attached (looked like a returns label). It appeared to work until I tried controlling it with a DMX controller. I emailed Maplin technical support, twice, and never had a reply. I emailed the manufacturer directly and found the item was faulty.

Maplin refused to replace or refund the goods, instead they insist on sending it for testing which takes 14 days, then they would repair it. I brought it for a party in a weeks time, so 14 days was going to mean not using it for the purpose I purchased it for. I phoned trading standards who told me I should get a replacement or refund under the sales of goods act 1979. Maplin disagreed with this, I spoke to head office who would not budge on company policy. My wife went into the store while I was outside using my phone, and found staff joking about me to customers. Totally unprofessional.

I'm currently taking them to the small claims court. Avoid them!

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