First Direct Internet Banking www.firstdirect.com Review

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First Direct Internet Banking www.firstdirect.com
3.4 stars
Average rating for this product is: 3.4 out of 5

From 10 ratings and 76 reviews

Thumb up 62% of users recommend this product

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Guest's Review of First Direct Internet Banking www.firstdirect.com

12th Oct 2009

Overall Rating

5 stars
  • Value for money
    5 stars
  • Ease of Use
    5 stars
  • Used service for
    1 year and over

I have used First Direct for nearly 10 years, I have a current account, joint current account, savings and ISA with First Direct. I have always had my calls picked up in under 30 seconds and any extra charges from going overdrawn have been waived as long as i had money in my savings account. I have been put on credit card HOLD once whilst I was on holiday but this was resolved really quickly. Whenever i have lost card, I have always received a replacement within a couple of days, and when i needed £2000 deposit for a car, when savings from an account failed to transfer in time I was able to temporarily increase my overdraft to cover this for a very small fee. They really are an impeccable bank and would receommended to anyone and everyone.

Thanks

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Members' Comments onGuest's Review

  • bee Rank: Staff Sergeant on 10th Nov 2009

    I totally agree. I set up an account with FD during their first year of operations and switched from telephone banking to internet banking when it became available.
    We also had an off-set mortgage and we have savings with them.
    They have never done anything (should I say YET?) that has caused me to consider looking at an alternative bank service even though their savings rates are currently uncompetitive.