Thrifty Car Rental Review

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1.4 stars
Average rating for this product is: 1.4 out of 5

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Jake Jones's Review of Thrifty Car Rental Car Hire

12th Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Country & City of hire
    Fumicino Rome Airport
  • Choice of vehicles
    Poor
  • Date of hire (month/year)
    9.2009
  • Condition of vehicle
    Poor

We hired a car through an agent, turned up at the Dollar/Thrifty desk at Rome Airport and they confirmed that they had the booking details but the assistant still looked worried and wandered off while his colleague totally ignored us and carried on reading his paper.
The first assistant returned spoke with the second and it transpired that they did not have a car for us, that is, any car of any description. They arranged for us to hire a car from Europcar for '255 and were told that we would have to try and get a refund from Dollar/Thrifty for the original deposit we had paid when booking on line. We have since found out that this is a regular occurrence wit this firm, they take the booking and the money but have no car for you.

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