Travel Republic - travelrepublic.co.uk Review

Travel Republic - travelrepublic.co.uk
★★★★☆
4.4
From 24828 reviews
94.0% of users recommend this

KELLIE DEARLOVE's review of Travel Republic - travelrepublic.co.uk

“We booked our flights and hotel with Travel Republic....”

★☆☆☆☆

written by KELLIE DEARLOVE on 11/10/2009

We booked our flights and hotel with Travel Republic. I received an email last week saying both bookings had been cancelled on CUSTOMERS request. I did not ask them to cancel my holiday. I am currently waiting for them to listen to tapes of when I have rang to proove I did not make this request. We are or should I say were due to fly Thursday!! I would be very grateful if William Ford could update us via this review forum on how you are getting on with getting your money back. Kellie

  • Value For Money

  • Yes

    Have you booked through this tour operator before?

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Travelrepublic's Response to KELLIE DEARLOVE's Review

Written on: 13/10/2009

Dear Miss Dearlove,
<br/>
<br/>Travelrepublic must hold our hands up to this one. The request to cancel your bookings was incorrectly added to your own booking, and not the correct one, by one of our Customer Service team.
<br/>
<br/>Your bookings have now been fully reinstated.
<br/>
<br/>Please accept my apologies on behalf of Travelrepublic for the inconvenience caused in this matter.
<br/>
<br/>Regards Steve
<br/>Travelrepublic

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