Travel Republic www.travelrepublic.co.uk Review

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Travel Republic www.travelrepublic.co.uk
2.6 stars
Average rating for this product is: 2.6 out of 5

From 12 ratings and 247 reviews

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KELLIE DEARLOVE's Review of Travel Republic www.travelrepublic.co.uk

Overall Rating

1 stars
  • Value for money
    1 stars
  • Customer Service
    1 stars
  • Have you booked through this tour operator before?
    Yes

We booked our flights and hotel with Travel Republic. I received an email last week saying both bookings had been cancelled on CUSTOMERS request. I did not ask them to cancel my holiday. I am currently waiting for them to listen to tapes of when I have rang to proove I did not make this request. We are or should I say were due to fly Thursday!! I would be very grateful if William Ford could update us via this review forum on how you are getting on with getting your money back. Kellie


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Members' Comments onKELLIE DEARLOVE's Review

  • TravelRepublic Rank: Staff Sergeant on 13th Oct 2009

    Dear Miss Dearlove,

    Travelrepublic must hold our hands up to this one. The request to cancel your bookings was incorrectly added to your own booking, and not the correct one, by one of our Customer Service team.

    Your bookings have now been fully reinstated.

    Please accept my apologies on behalf of Travelrepublic for the inconvenience caused in this matter.

    Regards Steve
    Travelrepublic