written by KELLIE DEARLOVE on 11/10/2009
We booked our flights and hotel with Travel Republic. I received an email last week saying both bookings had been cancelled on CUSTOMERS request. I did not ask them to cancel my holiday. I am currently waiting for them to listen to tapes of when I have rang to proove I did not make this request. We are or should I say were due to fly Thursday!! I would be very grateful if William Ford could update us via this review forum on how you are getting on with getting your money back. Kellie
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Travelrepublic's Response to KELLIE DEARLOVE's Review
Written on: 13/10/2009
Dear Miss Dearlove,
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<br/>Travelrepublic must hold our hands up to this one. The request to cancel your bookings was incorrectly added to your own booking, and not the correct one, by one of our Customer Service team.
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<br/>Your bookings have now been fully reinstated.
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<br/>Please accept my apologies on behalf of Travelrepublic for the inconvenience caused in this matter.
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<br/>Regards Steve
<br/>Travelrepublic