Office Review

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1.4 stars
Average rating for this product is: 1.4 out of 5

From 1 rating and 16 reviews

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Guest's Review of Office

10th Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Quality of service
    1 stars
  • Goods purchased & cost
    £70
  • Layout of shop
    4 stars

Just had a shocking experience at Office Buchanan Street Glasgow. Bought a pair of £70 boots a few days ago and obviously thought carefully about the purchase since Office have a disgraceful returns policy of 'refund or credit note only'. On getting the boots home and wearing them in the house it became apparent that there was a fold in the material at the back which was severely digging in to my tendon above my heel. I returned to Office with the shoes, box and receipt and asked to try on the larger size, explaining the problem. On my request the sales associate took the boots out the box and began THOROUGHLY inspecting them looking for any slight mark it seems. She then passed me on to her supervisor who said they would not be accepting the boots back as they were not in saleable condition?? I had LITERALLY worn them around my house for no more than 15 minutes. Anyway, I asked to speak to the manager who was an insolent, unintelligent woman who said something about the back of the heel being bent due to me wearing them.... obviously the leather will have moved when I was walking around the house. She spoke to me as if I was a stupid wee girl, said she wasn't accepting them and when I asked about customer services she pointed to a number on my receipt without even looking at me and walked away. I found this experience absolutely disgraceful. I work in an internationally renowned retail shop who accept items that come back with food stains on them because they care so much about the customer and customer service. Yet I am not permitted a mere CREDIT NOTE, never mind my money back. I find this abhorrent and would warn anyone thinking of purchasing shoes in Office not to bother. The quality of their shoes is no more than mediocre, their staff are stuck up and rude, returns policy unfathomable and customer service non-existent.

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