Travel Republic www.travelrepublic.co.uk Review

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Travel Republic www.travelrepublic.co.uk
2.6 stars
Average rating for this product is: 2.6 out of 5

From 12 ratings and 254 reviews

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wiliam ford's Review of Travel Republic www.travelrepublic.co.uk

9th Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Customer Service
    1 stars
  • Have you booked through this tour operator before?
    No

This company is a disgrace
I bought tickets and paid over 800 pounds
then received an email saying my trip was cancelled and that they were keeping my money
I am reporting them around the globe
For gods sake avoid this Company if you do not want to lose your money and your holiday
They refuse to even communicate - They say the booking was cancelled - if it was it was not by us!
Why would anyone cancel their own booking when they know they are going to lose their money
DO NOT USE THIS COMPANY - I AM TAKING LEGAL ADVICE - NOTIFYING POLICE etc

I only rated theem one star because without one star I could not publish this review

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Members' Comments onwiliam ford's Review

  • TravelRepublic Rank: Staff Sergeant on 9th Oct 2009

    Hello Mr Ford,

    We are currently speaking to the airline in an effort to reinstate your flight.

    Your booking was confirmed and then two days later (1625 on 7-Oct), using the manage your booking facility on our website, a customer service request was created to cancel it. Our system shows this as being made externally, so the person that created it knew your booking reference and your name.

    As the flight was made at a non-refundable fare we cancelled the booking but were only able to refund the unused airport taxes.

    You then contacted us to say the booking should not have been cancelled. We take approximately 3000 bookings a day, and to date, I cannot recall a situation where something similar has happened. I am not saying there has not been an IT error, but would consider it most unlikely. I feel I had to say this to present the Travelrepublic side of the story.

    Having said that, let us try and get your flight reinstated, and then hopefully, apart from your obvious upset and concern, we will be back to the situation we were when you had just booked.

    Regards Steve
    Travelrepublic
    email steve@travelrepublic.co.uk

  • KELLIE DEARLOVE Rank: Lance Corporal on 11th Oct 2009

    We have had exactly the same thing happen. Yesterday we had an email saying holiday cancelled and requested by customer. We did not request our holiday to be cancelled. We are currently waiting for them to listen to tapes of when we have rang to proove we have never requested that. We would be grateful if William Ford could get in touch via this forum with any updates we will too in order to help each other. Kellie Dearlove from Worcestershire Area. We have potentially lost over 1000!

  • TravelRepublic Rank: Staff Sergeant on 13th Oct 2009

    Hi, we have spoken to the airline and reinstated Mr Ford's flights.

    We have yet to ascertain why this happened.

    Steve
    Travelrepublic