NatWest Mortgage Review

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0.8 stars
Average rating for this product is: 0.8 out of 5

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Guest's Review of NatWest Mortgage

9th Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Repayment Method
    Repayment
  • Product
    Variable rate

I have been experiencing difficulty with our mortgage repayments for the last 4 months due to my husband being out of work, I am always hearing that you should contact your lender as early as possible to advise them you are struggling as they will try to help you out however I have found this not to be the case. I have contacted them on numerous occasions to see if we could temporarily reduce our standard variable rate mortgage repayments and have had to be put through to their arrears dept (even though I am not in arrears) as they are the only dept who can deal with requests for repayment reductions. The people in that department desperately need customer service training as they have a complete lack of understanding and empathy and they speak to you in the most patronising and degrading manner. As per advice from my Bank Manager I sent a letter to them by special delivery explaining my circumstances and requesting help however when I phoned them 2 weeks later to advise I had not received a reply I was told that although Royal Moail had delivered the letter it had not been logged on Natwest system so they had probably lost it!!! I have now sent a massive complaint letter. I would not recommend Natwest Mortgages to anyone and will be moving my mortgage as soon as my husband is back in work.

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