NatWest Online Banking www.natwest.com Review

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NatWest Online Banking www.natwest.com
2.9 stars
Average rating for this product is: 2.9 out of 5

From 16 ratings and 61 reviews

Thumb up 57% of users recommend this product

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Frosteee's Review of NatWest Online Banking www.natwest.com

9th Oct 2009

Overall Rating

4 stars
  • Value for money
    3 stars
  • Ease of Use
    3 stars
  • Used service for
    1 year and over

I've been using Natwest Online Banking for five or six years having been a Natwest customer for 17 years, since my student days.

Whilst I haven't always been the biggest fan of Natwest as a bank I have to say that the online service is pretty good. It's simple, but secure to login with a separate PIN and Password. Major account changes are extra secure as you have to use a little PIN gadget (can't remember the proper name). You slide your card into a calculator sized device and enter your PIN to get a special passcode.

Functionality is good. I can't remember the last time I had to call the telephone banking service as everything is on the website. The website is easy to use and has recently had a minor facelift to make it easier on the eye.

Other services don't let you change basic account settings online and my LloydsTSB Business acccount takes 4 days to confirm the addition of a new payee which plays havoc with paying the bills. With Natwest it's instant.

If you want reliable, easy to use online banking Natwest is a safe bet.

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Members' Comments onFrosteee's Review

  • pruplanet Rank: Lance Corporal on 17th Oct 2009

    I found this review very helpful because I am thinking of changing bank accounts. Internet banking is the most important part of my daily business banking and it is crucial that things should run smoothly and efficiently.

    Thanks for you help

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