Cosmos Review

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2.2 stars
Average rating for this product is: 2.2 out of 5

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Guest's Review of Cosmos

9th Oct 2009

Overall Rating

5 stars
  • Value for money
    5 stars
  • Customer Service
    5 stars
  • Have you booked through this tour operator before?
    No

We booked Orlando via Sky travel/Cosmos and stayed in a Disney area villa 5 bed for the 5 of us £1467 for 2 weeks depart Sat 12/09/2009 from Gatwick. I must say the holiday was an absolute bargain of the century & I still dont know how we got it this cheap as the price above included 3 kids & 2 adults, a 5 bed villa,5 flights & seats on the plane incl meals with Monarch who were good, nice plane,staff & ontime etc. There were a few hiccups ie once at the Dollar desk at Sandford(forgot to mention the flights were direct to Sandford)took about 1 1/2 hrs to sort out car as there were loads of folks waiting, by the time had done this the Cosmos rep had vanished for the day so had to make contact with villa management co & make our way there to collect key etc..Once at villa it was very run down & there were huge dead bugs in the pool & this was a 4 diamond rated villa & was not even 2 diamond. Did not unpack as it was too late & villa was well below standard & visited management co in the morning & went loopy with them & they quickly changed us to a much better property. Both villas were in Clermont near Davenport & the 1st was disgusting to say the least,dead frog on kitchen floor(dried out), mould on vents/windows, salmon colour mould on bath & property had obviously not been used/cleaned in months. This I would say was more to do with the management co than Cosmos although I have made a formal complaint to Cosmos so that their customers cannot be given sub standard villas.Well on conclusion it was the best £1467 we have ever spent & this included basic car hire with basic insurance too although we upgraded as we have lots of luggage etc..

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