Expedia, www.expedia.com Review

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0.8 stars
Average rating for this product is: 0.8 out of 5

From 3 ratings and 197 reviews

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Guest's Review of Expedia, www.expedia.com

8th Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Customer Service
    1 stars
  • Have you booked through this tour operator before?
    Yes

I booked a reservation with the White Barn Inn in Kennebunk, Maine for this upcoming weekend a few weeks ago. I received a confirmation of this reservation from Expedia yesterday. Today, 3 days before my stay, I got an email from a different hotel in Kennebunk, The Yachtsman Lodge, confirmning my reservation. Apparently there was a glich in Expedia's system and my reservation with White Barn Inn was actually submitted to a different (and far less desirable facility). What made this worse is thatYachtsman Lodge has already charged my credit card and White Barn Inn only has one room left for this weekend at a rate of $1100/night. When I called Expedia to figure this out they offered no help, no resolution, no apology, just offhanded, 'this is a glich in our system'

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