Asda www.asda.co.uk Review

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1.4 stars
Average rating for this product is: 1.4 out of 5

From 4 ratings and 79 reviews

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Guest's Review of Asda www.asda.co.uk

8th Oct 2009

Overall Rating

1 stars
  • Value for money
    4 stars
  • Delivery
    Still waiting
  • Quality of website
    4 stars
  • Goods purchased & cost
    Food
  • Customer Service
    1 stars

We ordered our shopping from ASDA.com, the prices were low (as you would expect from ASDA) and the website was very easy to use.
On the day of delivery, we recieved a call from the driver saying he was outside, so we went outside to meet them. They were nowhere within sight, but we waited for about 10 minutes just incase.
After 10 or 15 minutes we got an angry phone call from the driver, implying that we were messing him around and to hurry up. We told him that we were at our front door and he was nowhere to be seen. He then confirmed my girlfriends name (as the order was under her name) and said he was at our delivery address. However the address he gave wasnt ours, nor was it even close to ours. It was infact in a completely different postcode, over 4 miles away. He then blamed us for the error, but agreed to deliver the food to our correct address. He never turned up or phoned back.
We then rang ASDA to find out where our food was. Again we were told it was our fault and that we had obviously given them the wrong address, but they would gladly deliver it to us the next day. Again, they never turned up and when i called to find out why, they said my delivery had been rejected by me and so, it was apparently my fault once again.
ASDA never once apologised to me or my girlfriend. After three hours of phone calls, they told us that it was 'not within their power' to redeliver our food and said we should just order it again. We told them that we would never make that mistake again and ordered from Tesco instead.

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