saona4me's Review of O2 broadband, www.o2.co.uk
8th Oct 2009
Overall Rating
- Value for money
- Customer Service
- Reliability
- Speed Consistency
O2 Broadband....Fanbloodytastic!
After several years with plusnet i decided to switch due to there rotten customer support. For two years they had insisted my computer was at fault as I lost broadband connection, on average 4 to 8 times an evening.
They insisted there was nothing wrong with the wireless box and so every time I lost connection I had to unplug it, leave it ten seconds, then plug it back in.
The final straw came when they expected me to run a series of complicated tests unaided. Im not an IT expert!
So in the hope of finding another server that could give me good customer support and improve my broadband speed of between 37kbps...yes only 75! up to a whopping 276kbps...!!! to my recollection not much difference to dial up! I began trawling through reviews.
The consensus of opinion was that O2 gave both of the above, many people commenting how there broadband speed had doubled.
Intrigued... I gave them a shot. To say i was over the moon is an understatement. I now have consistent speeds up to 1950kbps...A tad more than 37kbps.
Further more..No foreign call centres! techies that know their stuff and prepared to do whatever it takes to help (plus they learnt me a few other handy hints and tips) Needless to say they were brilliant.
Suffice it to say...Switch today :0)
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