Virgin Atlantic Airways Review

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Virgin Atlantic Airways go to www.virginatlantic.com
2.8 stars
Average rating for this product is: 2.8 out of 5

From 13 ratings and 175 reviews

Thumb up 51% of users recommend this product

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eldubya's Review of Virgin Atlantic Airways

7th Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Flight From - To
    Manchester UK to Orlando Florida
  • Flight on time?
    1 stars
  • Comfort on flight
    1 stars
  • Flight Date
    July/2009
  • Ticket class
    Economy
  • Customer service
    1 stars
  • Quality of food
    1 stars

Delayed for over 7 hours outbound with no explanation, moved around the airport gates as if we were on a treasure hunt. When explanations did come the virgin staff told people at the front of the line and was passed along as chinese whispers to the rest of us. Constant lies about estimated take off time (20 minutes time was the favorite nonsense - actual time was 3 hours after that quote). Way back was no better, seat allocation changed as (quote)- not all people pre book seats so we have to move passengers around to accomodate them. Question is then why pre book seats, it's for appearances only. These flights were a birthday gift for my wife that I'd saved for over several years, looking back she'd have been better off with a new handbag. Fly virgin again - never, I'd rather swim the atlantic.

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