Citibank Review

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1.2 stars
Average rating for this product is: 1.2 out of 5

From 0 ratings and 18 reviews

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cherub1962's Review of Citibank

Overall Rating

1 stars
  • Customer Service
    1 stars
  • Ease of use
    1 stars

Opened a savings account 2weeks ago and recieved a notice by email within a week confirming my account was ready to go but I had to wait for a savings card and pin numbers before I could activate account. All arrived before two weeks were up, so far so good. But... 0800 00 88 00 is number of no answer (this is also the number for new sales!) have called first thing 8 am no reply, lunch time no reply and in the evening. Last night I held on for 37 minutes no reply. This evening 15 and 17 minutes. Really wondering if this is a good idea, if this is the service you recieve trying to pay money in, what must it be like if you want to complain. Have sent a email response via citibank contact page online expressing my concern and frustration. I wonder if I will get a reply? Oh and just to remind you, I am trying to pay money in....


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LenderAccountDescriptionInterestAEROverdraft  
Overdraft RateOverdraft Limit
Alliance & LeicesterPremier Direct AccountEarn a great rate of 6% AER (fixed for one year) on balances up to £2,500.Monthly6.00%0.00%£2,000.00
Alliance & LeicesterPremier CurrentEnjoy Free annual multi-trip European travel insurance and earn 0.50% AER on balances up to £2,500.Monthly0.50%0.00%£2,000.00
NatwestNatwest Advantage Gold AccountEnjoy benefits worth up to £704 for just £12.95 a month. Including Mobile phone cover, Travel Insurance and even tailored rates on other Natwest products.Monthly0.25%18.49%n/a