Europcar Review

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Europcar
0.8 stars
Average rating for this product is: 0.8 out of 5

From 0 ratings and 152 reviews

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Guest's Review of Europcar Car Hire

6th Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Country & City of hire
    Pisa, Italy
  • Choice of vehicles
    Good
  • Date of hire (month/year)
    Aug 2009
  • Condition of vehicle
    Excellent

I would have given 0 out of 5 if it was possible!

Hired car from Europcar in Aug 09 and everything seemed fine on arrival. Got given an Inisgnia which was an upgrade on the Fiat we had booked. Little did we know this was all part of the scam.

The car had 3/8ths of a tank of petrol and this was documented on our receipt and we were told to return it with the same level of petrol.

Insignia is useless for driving in Tuscany as the roads have 180 degree bends and you can't see anything out of the small windows. Returned car with 4/8ths of a tank of petrol.

On return to the UK I got charged an extra £83 on my credit card. I still haven't got an answer for what this was for. I am guessing it is petrol as others have written of a similar scam.

Still fighting for my money back. Can't get through on Europcar British phone lines and have sent numerous emails but can't even get a reference number for my complaint.

Next stop Watchdog and Consumer Complaints. If you don't want money stealing from your credit card steer well clear of Europcar!

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