China, Beijing Capital International Airport Review

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Guest's Review of China, Beijing Capital International Airport

6th Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Transport links
    Poor
  • Eating facilities
    Poor
  • Overall cleanliness
    3 stars
  • Date of use (month/year)
    09/28/2009
  • Range of shops
    Average
  • Customer service
    1 stars

This was supposed to be a stopover in Beijing Int'l airport on my way to Melbourne, Australia. I flew via Air China (another poor experience) from Dubai because of its $600+ price tag. People (passengers)had no concept of lines & waiting for one's turn while 90% of the staff of that INTERNATIONAL Airport don't know how to speak English. Helloooo.....this is an INTERNATIONAL airport??? First, I got caught up in Internatonal Transit check coz it was only staffed by 1 person. Then I got lost looking or my gate coz no one understood my question & the departure gate that I was supposed to go to was on the other side of the building that one has to take the train to get there. So of course, I missed my flight! But the horrible experience was from the Duty Managers who are supposed to assist passengers. I was treated like some scumbag; interrogated over & over again why I missed my flight; tossed back & forth between one counter to the other. I was told that there was no available flight the following day & that the next flight was a week later! Ok.....so then I asked how to get a visa & was not given any help but was told that I will pay the penalty of 500 RMB for each day of stay there without any visa!!! Out of frustration, helplessness & anger, I broke down & cried in front of the international ticketing staff who ended up negotiating a next day flight to Sydney for me (although I was told 3 hrs earlier that there was none.) But this re-route had cost me another $600 + overnight stay @ Airport Garden Hotel (which is another terrible experience)+ meals = $1000. The following day, upon check in, I almost got in trouble again coz the new ticket that was issued for Beijing-Sydney only allowed 20 kg of bagage allowance while had I not missed my Melbourne flight,I was allowed 40 kg of checked thru baggage. So off I went to the same indifferent Duty Manager. I had to keep arguing that in the end, he gave the OK for it.

I've been a traveller for 20+ years & I have never had this horrible experience from an International Airport! Never again! Stay away from having any stop overs at Beijing Airport!!!

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