The Car Shop Megastore, Great Billing, Northampton Review

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2.3 stars
Average rating for this product is: 2.3 out of 5

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whatajoke's Review of The Car Shop Megastore, Great Billing, Northampton

5th Oct 2009

Overall Rating

1 stars
  • Value for money
    2 stars
  • Customer service
    1 stars
  • Town/City
    Northampton

DO NOT BUY FROM THEM!!!! They are complete waste of time, brought a car from the Swindon Branch as seen it online, they drove it up to me to test drive ( only after paying them £450), the radio didn't work they said no problem will get Northampton to fix it and clean it before you collect it. Waited 1 week for someone to call to say i could collect, no-one did! Spoke to Northampton all i got was will call you back in 10 min, i got this for 2 days! Then spoke to a T*** of a customer service manager who stated to stop call us ( northampton ) and deal with Swindon. But the Car in Northampton and i just wanted a collection date! Phone Swindon who then called Northamptonh for me to sort a collection date. Adviced could collect next day as all clean and fixed! On arrival got asked to pay balance first then to go to collections. At collection got told that they needed to clean it first, asked to have a look to see if radio fixed, it wasn't! Told them they had 1 hour to sort problem or we wanted a full refund, was told not possiable! So they con you, by making you pay first!!!
Waited 5 1/2 hours to then be told they needed to get a part and clean it still! WHAT A JOKE......No apologises, no explaination, no nothing just stating not our problem it's Swindons, stated we were dealing with the carshop as a company not Swindon as a branch, we purchase the car from carshop the company and that they are all the same company! WOULD NEVER DEAL WITH THEM AGAIN, MY SISTER HAD A PROBLEM WITH THEM A WEEK PRIOR TO THIS TOO, they couldn't apply the Diamondbrite right, so why sell it??? THEY ARE ALL SO RUDE AND UNHELPFUL THEY DON'T DESERVE TO BE IN BUSINESS STILL.

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Members' Comments onwhatajoke's Review

  • The Car Shop Northampton Rank: Sergeant on 7th Oct 2009

    On behalf of The Car Shop I would like to offer my unequivocal apologies for the poor service you felt you recieved. We always endeavour to offer excellent customer service at all times and again I can only apologise if this wasn't the case for you.

    The three branches of The Car Shop (Northampton, Swindon and Cardiff) operate on their own budgets and as such it is always favourable that any customer queries or issues are answered and resolved by the originating branch. Obviously in the rare occasion that you are collecting from a different branch the same high level of customer service should be given and I can only apologise for this and the unforeseen delay with your vehicle.

    You are a valued customer of The Car Shop as a whole and I can assure you we have taken your comments very seriously. I'm saddened to hear that you would not currently consider returning to The Car Shop and sincerely hope our after sales customer service can help to restore some of your lost faith.

    Regards

    The Car Shop Northampton