Guest's Review of Vonage www.vonage.com
5th Oct 2009
Overall Rating
- Value for money
- Ease of Set Up
- Connection
- FreeNo, it's a monthly subscription
- Voice Clarity
I have been using Vonage since 2007. Initially I experienced a few issues, but you have to remember here is that Vonage uses your broadband connection to route voice calls through. Hence if you have an unreliable broadband connection it will affect your voice calls - breaking up etc. I upgraded my broadband connection from a 2Mb service to a 10Mb service and the only time problems occur is when my broadband connection goes down - this is out of Vonages control and rests with my broadband supplier, I cannot blame Vonage for calls breaking up if my connection speeds have dropped out. If you have several computers sharing one incoming Broadband line then you can expect call break up if you are on a 2mb service- again this is not Vonages fault - consider going for a larger broadband package speed. I use the 10mb Virgin media package, have 5 computers and have no issues with call break up. On occasions I have to re-boot my virgin media modem and hence VoIP adapter -but re-booting is expected with any broadband connection. What you need to remember is that call break up normally indicates that your broadband speed has dropped or re-booting is required. Overall I rate Vonage as excellent!!
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