Written on: 05/10/2009
Road Angel Plus.
We purchased this unit purely for the long drives we do to Scotland twice a year or so and never had any issues or so we thought. The first time it went wrong it was fixed within the warranty period and all was well. The second time it went wrong it was uneconomical to repair and we were offered a discount to upgrade (they start sounding like sales people at this point and my partner nearly fell for it, a new pretty colour unit for only £xxx or for a bit more you can have the one that tracks for just £xx and we'll give you 6 months worth of updates free etc). The discount in my mind was not a great deal and why should I pay for a new device just because the data chip had gone and they deemed it to expensive to repair. The form you complete for repairs states out of warranty repairs are usually between £30 and £60, it was less than 2 years old. You expect a device that you spend £250 on to last longer than 2 years. We are still fighting and probably going to go down the small claims court route. Sometimes it is a matter of principle as well as money! Forking out another £125 is madness, for what, it to go wrong in less than 2 years and have to upgrade again... from what I have read it appears you need to be prepared to upgrade every 2 years to benefit from this product! Heading back to Snooper at this rate!