Direct Line Car Insurance Review

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Direct Line Car Insurance
1.5 stars
Average rating for this product is: 1.5 out of 5

From 7 ratings and 145 reviews

Thumb down 25% of users recommend this product

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Guest's Review of Direct Line Car Insurance

5th Oct 2009

Overall Rating

1 stars
  • Value for money
    3 stars
  • Reason for going with this company
    Good previous service
  • Driver Type
    Male Driver
  • Customer Service
    1 stars
  • Have you made a Claim
    Currently Claiming
  • Cover Taken
    Comprehensive
  • Previous Insurance Company
    n/a

They managed to lose my accident report twice. Ended up having to email it to one of their minions so what I could get a reply back from them to confirm they'd received it. On 2 occasions when I tried calling them I was on hold for 20 minutes (I hung up at that point) and then 45 minutes the next time (hung up at that point as well). Used to be a good company with great customer service. Unfortunately it's gone to the dogs now.

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