Ideal Image Laser Hair Removal Review

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2.3 stars
Average rating for this product is: 2.3 out of 5

From 2 ratings and 43 reviews

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Guest's Review of Ideal Image Laser Hair Removal

4th Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars

For starters, they should call themselves Ideal Idiots not Ideal Image. I paid $5,000 for my chest, abs back and upper arms after going to American Laser which used an IPL. Ideal Image assured me that they were experts and used true candela lasers and have a lifetime guarantee. The lifetime guarantee is garbage, they charge you a dollar a pulse or 10% of the purchase price, after your first five treatments and four following touch ups. I went through all 9 treatments and still am no where near a touch up. The owner wants to charge $500 a session(10% of 5000) for areas that should be hair free. There are many other places that do a great job, use candela and are much cheaper. The owner in Lakeland, Joe Martins did nothing when I told him that I was dissatisfied with my results and had no concrete explanation for me. He put me on a stand by list and I had to call several times to receive my complimentary 10th treatment which turned out to be a disaster because the office manager Kendall is such a total moron she scheduled me for 50 minutes instead of an hour and a half like she was supposed to. The technician only did my back area for thirty minutes and told me that my time was up. I asked to reschedule for them to finish the full treatment and they said they would have to charge me for to schedule an appointment that was complimentary. I still have not heard back and am not going to hold my breath. I told the owner of the franchise that I would be going to get laser hair removal done by a competitor in the Tampa Bay area. I had 5 different people perform the 9 treatments at II when I was going there. I would recommend anyone to go elsewhere and not to be fooled by Ideal Image's false promises and guarantees. The cost is built into their price for their billboards and corny radio advertisements, keep in mind there are no guarantees in this business. The thing that makes me most upset is the way that they treat you once they have been paid for service, they will not do anything to work with you if you are dissatisfied with the results even after following their expert industry leading protocal.

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