Guest's Review of Vonage www.vonage.com
4th Oct 2009
Overall Rating
- Value for money
- Ease of Set Up
- Connection
- FreeNo, it's a monthly subscription
- Voice Clarity
Unbelievably horrible phone service and customer service. I have never had an experience like the one I had with Vonage's customer service. During the 6 months I used their service, more than half of that time the modem wasn't working, therefore, I would have no phone service for hours at a time. When I finally decided to disconnect from them, they wanted to charge unbelievable fees and stated that they could and would deduct it from my checking account and did not need my authorization. Unbelievable. Also, as usual, the customer service is located in some far-away land and the thick accents and poor English are extremely difficult to understand.
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