Vonage - www.vonage.com Review

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★★☆☆☆
2.3
38.0% of users recommend this
  • Ease of Set Up

  • Voice Clarity

  • Connection

  • Value For Money

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Guest's review of Vonage - www.vonage.com

“Unbelievably horrible phone service and customer...”

★☆☆☆☆

written by on 04/10/2009

Unbelievably horrible phone service and customer service. I have never had an experience like the one I had with Vonage's customer service. During the 6 months I used their service, more than half of that time the modem wasn't working, therefore, I would have no phone service for hours at a time. When I finally decided to disconnect from them, they wanted to charge unbelievable fees and stated that they could and would deduct it from my checking account and did not need my authorization. Unbelievable. Also, as usual, the customer service is located in some far-away land and the thick accents and poor English are extremely difficult to understand.

  • Value For Money

  • No, it's a monthly subscription

    Free

  • Ease of Set Up

  • Voice Clarity

  • Connection

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