HSBC Car Insurance Review

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1.1 stars
Average rating for this product is: 1.1 out of 5

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Guest's Review of HSBC Car Insurance

3rd Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Reason for going with this company
    Cheapest Quote
  • Driver Type
    Lady Driver
  • Customer Service
    1 stars
  • Have you made a Claim
    Recently Settled
  • Cover Taken
    Comprehensive
  • Previous Insurance Company
    direct motor

HSBC Car insurance
Negative
Poor quality of service - does not respond telephone, very difficult to contact over the weekend (24/7 number),they promise but never called back, no transparency, does not address issues, does not give response in time about what they will do.
Positive
It was cheaper that other car insurance companies

full story
I had a car insurance with HSBC. After I had an accident (not at my fault), in another country in Europe (that was covered by my policy) I found extremely difficult to contact them over the phone. The 24 hours number given on the policy, actually is not a 24 hours number. I called several times from a foreign country, from Friday night (time of my accident) and managed to report the accident just on Monday morning. (I spend around £100 just phoning them -no exaggeration!!!). It took a long time for them to answer the phone (0845 number). HSBC staff promised that they will call back but they never did!!! (and it happened a few times - it is not an exception it is a rule). HSBC refused to give me a courtesy car because my car was not in their approve garage. I accept that this is in the policy, however I was blocked in a foreign country for about a week with all my languages waiting an answer from HSBC - they should have told me from the first day that a courtesy car will not be provided. I ended up with no support at all from my insurance company which is unacceptable bearing in mind that I had a fully comprehensive insurance. They have no procedures or policy that you can access in cases like that - which suggest to me that there is a lack of transparency. I complained in writing, they responded within the time scale, sending a very polite letter but they have not addressed any of the issues described above. In my personal experience they caused me much more stress than the actual accident. I would never use them again. I learnt that it is worth paying more for a car insurance and receive a better service.

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Members' Comments onGuest's Review

  • felixm310 Rank: Lance Corporal on 12th Oct 2009

    I found this review very helpful because Iexperienced similar issues as those described.