Europcar Review

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Europcar
0.8 stars
Average rating for this product is: 0.8 out of 5

From 0 ratings and 152 reviews

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Guest's Review of Europcar Car Hire

3rd Oct 2009

Overall Rating

1 stars
  • Value for money
    2 stars
  • Country & City of hire
    Sydney
  • Choice of vehicles
    Average
  • Date of hire (month/year)
    October/2009
  • Condition of vehicle
    Excellent

Hired a car to drive to Melbourne from Sydney. We picked up the car and gave it a quick check over and everything seemed fine. After 150km or so of motorway driving we noticed a crack appearing from the bottom right-hand corner of the car. We stopped as soon as was safe and checked it and it appeared that the crack had come from underneath the bonnet where we could see.

We then phoned Europcar for advice and was told that we could either pay for it to get fixed ourselves, including having it towed to a garage, or carry on driving. The man was very unhelpful to say the least. We decided to carry on to Melbourne and discuss matter with them in person despite the crack getting bigger.

They have since tried to charge the full waiver even though they signed the vehicle back in as being "undamaged". I'm glad i got proof of the document as they wouldn't give me a photocopy of it when they realised there mistake. We are awaiting the outcome.

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