Guest's Review of Sky Broadband
3rd Oct 2009
Overall Rating
- Value for money
- Customer Service
- Reliability
- Speed Consistency
This should be fun for me then. After having a spat with BT over our 1/4ly phone bill (our calls cost less than a tenner a 1/4 yet they wanted £66/month direct debit for broadband rental + 'call cost')we upgraded our Sky to HD+ box package calls + broadband actually saving us money.
BT took 3 weeks to get a mac code to us, only after a snotty response email did they give us one then promptly cut our broadband service the next day. It took me 3 days to get reconnected which was galling especially as I had already paid for the month in advance then a BT speedtest showed that my download speed had dropped from 1.3mb to 0.28mb.
I screen printed the test screen which showed they had profiled my line capacity to 350kbs. I'm hoping Sky will give me a better speed, the router has arrived and they said they aim to have me connected by the end of today. I'm still plugged in, albeit slowly to BT and as soon as the service shuts I'll set up Sky. After reading the comments on this thread I'm hoping to be the exception.............
Regards
Papa Lazarouis
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