Guest's Review of AirTran Airways
3rd Oct 2009
Overall Rating
- Value for money
- Flight From - ToOrlando to Las Vegas
- Flight on time?
- Comfort on flight
- Flight DateAugust 2009
- Ticket classEconomy
- Customer service
- Quality of food
Outraged. On a flight from Orlando to Las Vegas with a change of planes in Atlanta. They not only changed the gate but a different concourse. We went as fast as we could only to get to the gate and told the plane was ready to take off. Would not let us on. Repeatedly told us it was our fault.This was 1:20 pm. The only other flight they had was 11:00 pm that night. I cannot wait 10+ hours in an airport (medical issues). They were not helpful in assisting us to get another flight out on a different carrier. Bottom line is we paid $750 for 2 tickets on another carrier in order to get out of Atlanta at a reasonable time. They could care less about you. I have been trying to reach the CEO, however, the customer relations dept. intercepts my letters. They will not forward them to him. AirTran is abominable.
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