Guest's Review of Kitchens Direct www.kitchendirect.co.uk
2nd Oct 2009
Overall Rating
- Value for money
brought a kitchen from KD in Sept 2008, the kitchen arrived on time but some parts were damaged or the wrong size (worktops were too small), apparentely this happens a lot according to the fitter we had. The kitchen was installed as much as they could in 6 days (was originally told 4 days by the designer and surveyor) and then they left. Came back 4 weeks later as some of the damaged items had been re-delivered, but still no worktop. The installation started at the end of October 2008 and finally finished in Feb 2009 after lots of changes and repairs. I had a new floor installed before the kitchen was finished (was already booked in and could not re-arrange due to waiting list) of which the fitters damaged.
The kitchen did not live up to expectations for the money paid out (14k) some elements felt cheap and like they came from B&Q. But was finished and could be used. This was until the water filter they fitted broke and leaked whilst we were away. The solid wood floor is now completely ruined, the walnut breakfast bar is now warped, and the MDF cupboard carcasses around the sink are all damaged.
Just heard from KD today that the water filter is NOT covered under their warrantee and therefore they will not be replacing the damaged units
DO NOT USE THEM, they WILL find a way of not replacing damaged items that should be covered under their warrantee.
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