carolinelouise's Review of Thomson Holidays www.thomson.co.uk
2nd Oct 2009
Overall Rating
- Value for money
- Customer Service
- Have you booked through this tour operator before?No
Booked this holiday with a friend, after she had recently undergone major surgery, and was feeling a little depressed. We stayed at Aegean Dream Resort in Turtugreis, Turkey. The resort was amazing and exceeded our expectations. However our entire holiday was ruined by the Thompson rep who, upon departure, left earlier than the stated time of pick up, leaving us stranded. My friend was so anxious she broke out in hives....we had no money left and were told by Thomson 24/7 hotline, that we should go to a cashpoint (at midnight!), get the money for a cab (£80) and get ourselves to the airport, otherwise we would have to pay our flight home. Upon arriving home, we complained and the result (after waiting almost 2 months for a reply) was that they would rather believe a Thomson junior employee than their customers!! So there you go.....NEVER trust this company, they will TAKE YOUR MONEY, LEAVE YOU STRANDED, LIE TO YOU, HURL ABUSE AT YOU FOR COMPLAINING, AND WILL CONSPIRE TO MAKE YOU FEEL LIKE AN IDIOT!! I have worked in travel and tourism for over 15 years, and have never come across such a circus!!!!!
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Members' Comments oncarolinelouise's Review
bowso17
on 8th Oct 2009
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Iam Not The Only one that thinks they are a bunch of clowns!!