CIA Motorbike Insurance Review

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2.4 stars
Average rating for this product is: 2.4 out of 5

From 0 ratings and 5 reviews

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Guest's Review of CIA Motorbike Insurance

2nd Oct 2009

Overall Rating

1 stars
  • Value for money
    4 stars
  • Customer service
    1 stars
  • Have you made a claim?
    Yes

I most certainly CANNOT recommend them.
My bike was stolen 2 weeks ago, immediately reported to the Police and the Out-Of-Hours Call takers for the insurance who stated they would pass details on. I received a telephone call from CIA the following morning requesting details of the incident again, which I provided and notified them the police had recovered the bike and gave details of the recovery company.
The next day I telephoned to get an update... they had no record of the incident, so everything was passed again (this was now Friday morning)
The Engineering firm they used was based in Surrey, I live in Yorkshire. Collected the bike on the Tuesday morning and a further 2 days later provided the obvious report that the bike was beyond economical repair.
The theft specialist company TCF Motors has now spent a week creating their report... this is according to CIA every time I call and get told they are still waiting for the report from TCF.
So 2 weeks and 2 days since my bike was stolen I am still without transport, payout, and in my opinion decent service.

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