Smile Internet Banking www.smile.co.uk Review

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Smile Internet Banking www.smile.co.uk
3 stars
Average rating for this product is: 3 out of 5

From 5 ratings and 62 reviews

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Guest's Review of Smile Internet Banking www.smile.co.uk

2nd Oct 2009

Overall Rating

3 stars
  • Value for money
    3 stars
  • Ease of Use
    4 stars
  • Used service for
    1 year and over

I've used smile for between 5 and 10 years now. Until fairly recently their service has generally been excellent. I have several current accounts, savings, and a credit card acc. Things have started to slip though - they've gradually increased the price of their premium current account, and customer service is nowhere near as good as it used to be. One thing I found hugely frustrating is there is no facility to download statements, or to import them into financial packages. You can only print hard copies. I recently requested copies of statements that were no longer available online, s quoted £2.50 per statement, but charged £10!!!! Repeated requests for an explanation have been ignored, so unfortunately it's heading towards the ombudsman.
A pity. If statements were made available as pdf's or excel files, it would be so much easier. It's possible that smile counts on requests for hard copies to generate revenue though.
Security is tight - they've introduced a card reader that you need to use to authorise certain online transactions, and they're quick to call you about suspicious activity on your accounts. In my case they transactions have always been legit, but it's nice to know someone's checking.

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