Guest's Review of Thomson Holidays www.thomson.co.uk
2nd Oct 2009
Overall Rating
- Value for money
- Customer Service
- Have you booked through this tour operator before?Yes
NEVER AGAIN.. AFTER 8 YRS OF TRAVELLING WITH THOMSON NEVER AGAIN, SUITCASE TOTALLY RUINED GOING OUT, REP SAID THEY DONT GIVE REPORTS NOW JUST REPORT TO INSURACE, ON ARRIVING AT HOTEL WE HAD PAID FOR 5 PEOPLE THEY HAD BOOKED 4 PEOPLE LUCKILY I HAD MY RECIEPT, WE BOOKED TWIN ROOMS FOR OUR PARTY ALLOCATED DOUBLES TOTALLY NO GOOD. 19 YR OLD HAD TO SLEEP WITH 59 YR OLD AND 16YR OLD HAD TO SLEEP WITH MOTHER,HOTEL SAID THEY WOULD CHANGE ROOM NEXT DAY THIS DIDNT HAPPEN REP JUST SAID NOTHING SHE COULD DO AS NO MORE ROOMS AVAILABLE,ON RETURN HOME BRAND NEW SUITCASE DAMAGED,INSURANCE REFUSED TO PAY AS NO REPORTS, THOMSON JUST SENT A LETTER OF APOLOGY STATING WE ARE ARE TO ALTER ROOMS WITHOUT CONSULTING US PLEASE SEE TERMS AND CONDITIONS ON BOOKING, AS FOR SUITCASES JUST WE HAVE SPOKEN TO THE REP IN RESORT WHO STATED SHE SAW THE DAMAGE AND YOU WERE WRONGLY ADVISED RE REPORT TO WHICH WE ARE SORRY, WE LOOK FOWARD TO YOUR CUSTOM AGAIN,,,, I DONT THINK SO OVER 3000 POUND NIGHTMARE NOT A HOLIDAY
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