Barcelona Visit Barcelona, www.visit-bcn.com Review

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2.3 stars
Average rating for this product is: 2.3 out of 5

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jackyrbody's Review of Barcelona Visit Barcelona, www.visit-bcn.com

1st Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Board Basis
    Self catering
  • Accommodation
    1 stars
  • Food
    1 stars
  • Location
    1 stars
  • Date of stay
    August 2009
  • Tour Operator
    Not supplied
  • Customer Service
    1 stars
  • Resort
    1 stars

I am absolutley appalled with the service I have received from Visit-bcn.com. The day before we were due to travel to Barcelona they rang us and said the apartment we had booked was unavailable and tried to offer us a hotel on Las Ramblas (not a suitable alternative when you have a two year daughter). Two months later they have still not refunded us our deposit. I spoke to them today and was basically told that I am not getting a refund - I asked for the name of the company manager but the person refused to tell me. Do not use this company - they have basically stolen £160 from me and continually lied to myself and my wife about the whole matter.

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