Fleetway Travel Review

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3.4 stars
Average rating for this product is: 3.4 out of 5

From 1 rating and 75 reviews

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Guest's Review of Fleetway Travel

1st Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Customer Service
    1 stars
  • Have you booked through this tour operator before?
    No

I was unfortunate enough to book with fleetway dreadful travel company and never will again.
When I rang them looking for a holiday they offered good competitive prices and were so polite so i went ahead and booked. Afterwards - once we had paid for our holiday they did not want to know at all! My partner has mobility issue and I needed some assistnace with at the airport and plane and I spoke to 6 or 7 different people - each of whom replied with a 'no' to all my questions! not a sorry, not even we cant help you or dont know how it was 'no' than a long pause waiting for me to get off the phone - after all I had paid and they had my money so why on earth would they deal with me further! Than in an effort to deal with the issues myself i asked which airline our flights were with (our travel documents hadnt arrived by this point) I was told British Midlands, I than doublechecked that this was BMI and the woman on the phone said no its a completely different company! I mean are these people travel agents or not? How can you not know the very airlines you deal with?! She said she did not have any contact details so that I could at least try and sort out the help i needed myself and best to google it! Anyway I eventually spoke to the airline (BMI!) directly with my problems and sorted it out myself but fleetway also did not tell me that the plane would stop over in another city to refuel for over 1 hour and 30 mins - a fact had I known I would never had booked that aircraft! I should also point out that in an effort to take my money the consultant who booked my holiday told me in-flight meals were included - they weren't and if I had known I would have simply bought something beforehand I mean I wouldnt have cancelled my entire holiday plans for the sake of an in-flight meal but it would be good to know so I can prepare.
My advice to you is to avoid at all costs - after all this much rudeness and this many complications are not a result simply of the ignorant sales team of this company but probably also a direct result of bad management who are simply after money and good ridance afterwards!

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