DFS Review

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1.6 stars
Average rating for this product is: 1.6 out of 5

From 1 rating and 36 reviews

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Guest's Review of DFS

30th Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Quality of service
    1 stars
  • Goods purchased & cost
    £2000
  • Layout of shop
    3 stars

Totally disgusted with DFS. Took delivery of a leather suite in June 2008. By September 2009 the fibre filling has gone so flat when sitting on it you can feel the wooden frame. Two service engineers visits later and a store managers visit later they are offering to take it away and refill it with a 'superior filling'. As the cushions are fixed you can not plump them up, so when I asked what happens if it goes the same way in a years time I was told 'I don't think it will but if it did we will come out again and sort it'. I've already taken 2 days off work to accomodate their visits and am now expected to take another two days off for them to collect it for repair and re-deliver it with no assurance that the problem will be rsolved in the long term. Told them it was unacceptable and as I expect a better quality of suite for £2K and more than a years comfort I want an alternative replacement, response from the store manager 'but it's a year old', well I expected my suite to have a life span of more than a year. They say no, so now down the abitration route. Totally rubbish, not very cheap, lousy response to a complaint, wouldn't touch them with a bargepole again. Feel like chucking it in a van parking outside their store and telling potential customers entering the store what a load of rubbish they are.

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