Digital Empire www.Digitalempireonline.co.uk Review

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1.4 stars
Average rating for this product is: 1.4 out of 5

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Guest's Review of Digital Empire www.Digitalempireonline.co.uk

30th Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Delivery
    Still waiting
  • Quality of website
    1 stars
  • Goods purchased & cost
    camcorder, £432
  • Customer Service
    1 stars

AVOID THEM! THEY JUST WANT YOUR MONEY WITHOUT PROVIDING ANY SERVICE!!! My hassle started on 7 August when I oredered a camcorder from Digital Empire. They charged my card immediately for the £432.00. The estimated delivery was 3-6 working days. As it had not arrived by 18 August I called them to enquire when I would get my item. First the MANAGER asked me if I was calling from the UK. I said yes. Then: "No. You lie". Even after I explained to him that it was an international number he never apologised for calling me a liar!! Anyway, he said they would not be able to deliver my camcorder as I did not provide a UK landline phone number. However, I paid by UK credit card and provided a UK address. I think it was only an excuse rather than the real reason, as if it had been the reason they should not have charged my card at all as they should have been aware of not being able to fulfil the contract. So, after all, I cancelled the order. First he said: 'I will not give you any money back.' I called him back later when he said that he would give me a refund which should be back on my account in the next 3-4 working days. As the company did not send me a written confirmation of the cancellation and the refund immediately, I sent the manager two e-mails asking for one. Of course, he has not replied yet. However, I got an e-mail from them instead, on 5 September, asking me to write a review on my new camcorder which I had never got delivered and which I had cancelled on 18 August. Funny guys!! All ain all, I got in touch with my credit card company immediately, and I have just noticed that I got my money back from Digital Empire finally today. After so long time and so much hassle...

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