Guest's Review of Scottish Power
30th Sep 2009
Overall Rating
- Value for money
I had an online account with Scottish Power for over a year. During that time I kept a tight watch on my energy consumption and submitted meter readings promptly. My monthly direct debit payments tallied exactly with my annual useage and took into account seasonal fluctuations.
However, they kept writing to advise my direct debit was due to be increased. Each time I had to call customer services and talk them through my account history to show that there was no need. Each time they agreed but, in August, my direct debit was increased in spite of the fact I was in credit and had received assurances that my direct debit would remain the same.
It is bang out of order for a company to 'dip into' my bank account when it feels like it. No excuses, it's BAD PRACTICE.
As a direct result, I switched to Southern Electric today. Their tarrif is a little more expensive but they offer a £40 bonus for signing up before 18th(?) October which will cancel out the minor increase to my annual bills.
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