Fast Hosts www.fasthosts.co.uk Review

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Fast Hosts www.fasthosts.co.uk
0.8 stars
Average rating for this product is: 0.8 out of 5

From 22 ratings and 259 reviews

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Guest's Review of Fast Hosts www.fasthosts.co.uk

30th Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Content
    1 stars

I have been with Fasthosts for over 3 years and had no problems at all. That is until I decided to set up more than one website. To do this with Fasthosts is expensive (£5.74 per website per month) so I found another provided and followed the instructions on Fasthost support website to change my hosting to them. That was 2 months ago. Since then Fasthosts have continued to bill me. I have emailed them each time and fallen foul of their "support" system which doesn't allow emails through unless your put your Account no and Pin at the top in a specific format (it took 4 goes to get an email through to them this morning, they kept bouncing them back to me). They won't refund me saying that I should have closed my account. But that information was not available on their website so I didn't know that.

To close the account I have to ring them AGAIN and get a form. How weird is that? I have sent several emails and this is a web company but they won't let you do it by email! My call this morning took 15 minutes and the staff member was very aggressive. I don't want to go through that again.

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