Guest's Review of Tesco Direct.com www.direct.tesco.com
30th Sep 2009
Overall Rating
- Value for money
- DeliveryOn time
- Quality of website
- Goods purchased & costLaundry Hamper
- Customer Service
When everything works out this is a good service but any problems you are in BIG trouble. We ordered a laundry hamper but the item delivered was not what was ordered, in fact the item delivered is not even in the catalogue. Customer services are dire. Any problem must be your fault even when the delivery note matches the catalogue but the item delivered does not. Do not expect help other than return the item to the store packaged EXACTLY as delivered. They just cannot accept this is not always possible. Be aware customer service is rubbish.
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