Guest's Review of Explore, www.explore.co.uk
29th Sep 2009
Overall Rating
- Value for money
- Customer Service
- Have you booked through this tour operator before?Yes
After we had shelled out several thousand pounds for a 10-day trip to Syria and with 48hrs before departure, Explore told us we had to pay a couple of hundred pounds each extra for flights and hotels. We protested strongly, and they replied that their contracts only kick in when THEY say they do, not when they have over £3k of the punters' money in their bank account and they weren't prepared to go ahead. I gave them one star as there is not a no-star option - what a bunch of shysters. Avoid them like the plague.
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