TravelInsuranceWeb.com Travel Insurance Review

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2.5 stars
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Guest's Review of TravelInsuranceWeb.com Travel Insurance

28th Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Type of Insurance
    Not supplied
  • Were you treated fairly?
    Unfairly
  • Date of Insurance (month/year)
    August 2009
  • Was your claim successful?
    Unsuccessful

I found the TravelInsuranceWeb.com Travel Insurance through Tesco Compare, looked promising and reasonable cover for a reasonable amount of money. How wrong can I be...

I booked the insurance for myself and my partner and off we travelled to Ghana, West Africa. Whilst in the north of the country my partner started showing the distinct signs of malaria. As such, I immediately got on the phone to the 'emergency 24 hour' line to Travel Insurance Web to confirm a hospital visit. It was early afternoon UK time on a Saturday in the middle of August (peak time). It would appear that Travel Insurance Web don't quite understand the definition of 24 hour or in fact emergency. Three frustrating calls later and there was still no answer.

Whilst in the taxi on the way to the hospital I ended up calling the Tesco Compare helpline number I had written down. A very helpful lady there managed to transfer me through after about 15 minutes where I was able to leave my name and number with a sales member at Travel Insurance Web. They finally got someone to call me back about an hour later whilst I was in the hospital. The terrible performance continued, despite being told they would call me a little later that day to confirm everything was ok, no such call was received. I doubt that Travel Insurance Web will be providing a re-imbursement of the expensive mobile phone calls made from abroad.

Thankfully we caught the malaria early (with some typhoid for good measure - but that's Africa!) and got the correct medication straight away. Private medical healthcare was relatively cheap (seeing a doctor at a *private* clinic was about £3, a blood test £3 and three packs of drugs and a bum injection about £4) and I don't think we reached the excess so I guess I'll never know at how unwilling they are to pay.

Either way, I would highly recommend spending the extra few pounds for peace of mind with an insurance company that actually provides a service. For an insurance company to advertise a 24 hour helpine for emergencies and then the phone to go unanswered is poor to say the least.

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Members' Comments onGuest's Review

  • denisebuffy on 12th Oct 2009

    I found this review very helpful because...it made me aware that I need to look further before I select an insurer, no good being a good cheap policy if when you come to claim the company makes it as difficult as possible to get your money. I am finding these reviews though with a lot of companies not just this one.