Haven Holidays, Presthaven Sands Review

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2.7 stars
Average rating for this product is: 2.7 out of 5

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Guest's Review of Haven Holidays, Presthaven Sands

28th Sep 2009

Overall Rating

3 stars
  • Value for money
    3 stars

Arrived at Presthaven Sands on the 25/9/2009, for a 3 night break, via the Daily Mail Offer, had asked about an upgrade, when making the service charge payment, but was advised not an option, we were a delux plus.
When we arrived we were given a set of keys, however neither myself or my husband , were able to open the caravan door, so we went back to reception, were were advised the caravan had required a lock change, and were given new keys
When we entered the caravan, the smell hit us, then we saw the carpets, which were very dirty, the curtains torn, a hole in the wall, the shower was mouldy, and the bedroom, was best not discribed at all, the seating in the living room was dirty, ripped and had stains all over it.
Back to reception, the staff were great, after a very short wait, we were given another caravan, and were advised a member of staff would meet us at the new caravan, to make sure it was ok, and he did
The new caravan was great, we were only using it as a base to see north wales, so cannot comment on the club or pool, we had a good holiday after a sad start. however we did go past the old caravan, and a hour after we refused it it had other holiday makers in it

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