Travelodge Review

Watch this item
Travelodge go to www.travelodge.co.uk
1.6 stars
Average rating for this product is: 1.6 out of 5

From 2 ratings and 164 reviews

Thumb down 23% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Guest's Review of Travelodge

28th Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Date of stay
    20th Sept 2009
  • Accommodation
    5 stars
  • Food
    1 stars
  • Location
    3 stars
  • Location of Hotel
    Halkyn
  • Board Basis
    Room only
  • Customer Service
    2 stars
  • Facilities
    2 stars

HALKYN TRAVELODGE RE DISBLED ROOM and PARKING
I am walking disabled with a breathing problem and need medication if I walk too far.
I had booked in advance a disabled room.
The disabled parking space (one only) was occupied by a couple in a double room. Reception checked and they said they had a disabled car badge.
I had to park about 10 cars away from the entrance and the distance I had to walk caused me great distress.

Travelodge replied to my letter briefly stating :
"We would like to confirm that the feedback you have provided has been passed to our Operations Team.

Please be aware that with all Travelodge car parks, spaces are on a first come, first served basis and there is no guarantee of a space always being available.

Customer feedback is important to Travelodge as it allows us to continually assess the service and facilities we provide and where necessary make changes that will benefit our customers. "

They did not answer my question as to whether I would be given a refund if the distance to reception was beyond my capability.

DISABLED PEOPLE BEWARE


Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

Guest's review has yet to be rated - Be the first!

How helpful did you find this review?