Guest's Review of BT Connect Broadband www.btconnect.com
27th Sep 2009
Overall Rating
- Value for money
- Customer Service
- Reliability
- Speed Consistency
Very similar experiences to a lot of the other complaints. I was also encouraged by the BT Connect Broadband support staff to fiddle with a socket myself to which I flatly refused. Had no service for 2 weeks after speaking to many different people who seemed to have no clue and no real interest in helping resolve. No refund offered for the 2 week lapse. Lately the line has been cutting off very frequently. Infuriating customer service!
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